AUTODOSE FAQ | Answers About Methadone Dispensing & System Support

Frequently Asked Questions

What is AutoDose and how does it work?

AutoDose is an automatic chemical dosing system designed for precise, hands-free delivery of treatment chemicals in water, wastewater, and industrial processes. It integrates smart sensors and a PLC interface to monitor flow rates and adjust dosing in real time, ensuring consistent treatment levels and reducing chemical waste.

How does AutoDose improve accuracy in chemical dosing?

By combining high-precision peristaltic or diaphragm pumps with advanced flow and pH/ORP sensors, AutoDose continuously measures process conditions and automatically fine-tunes the dosing rate. This closed-loop control eliminates manual calibration errors, maintains optimal treatment parameters, and delivers up to 99% dosing accuracy.

Is AutoDose compatible with my existing treatment system?

AutoDose offers flexible integration with most pump types, chemical feeders, and building management systems (BMS) via standard 4–20 mA, Modbus, or Ethernet/IP protocols. Whether you’re retrofitting an aging plant or upgrading a greenfield site, AutoDose adapts to your piping configuration and control architecture with minimal engineering changes.

What is involved in installing and commissioning AutoDose?

Installation is plug-and-play: mount the dosing module, connect inlet/outlet tubing, link power and communication cables, and configure the touchscreen wizard. Typical on-site commissioning takes under half a day, after which the built-in diagnostics and auto-calibration routines ensure your system is running at peak performance.

What support and maintenance options are available for AutoDose?

Every AutoDose purchase includes 24/7 remote monitoring, software updates, and access to our online knowledge base. Optional on-site training, preventive maintenance contracts, and a 2-year warranty ensure your dosing system stays reliable, compliant, and optimized for long-term operation

Submit Support Request

For all urgent enquiries, please phone 1300 039 229. For all other support requests, please fill out the form on our Contact page or email [email protected].

AUTODOSE Support Videos

AUTODOSE Overview

The AUTODOSE methadone dispensing solution makes patient management easier. Find and quickly see the status of your patients, and then dose if ready. Know your routine and patients well, use the dose inquiry to quickly dose while your patient waits or prepare in advance. For more AUTODOSE support videos, please visit our AUTODOSE Support page.

MEDLEDGER Support Videos

MEDLEDGER Overview

The MEDLEDGER controlled drug recording solution makes S8 & reportable S4 reporting easier. Find and quickly see your stock levels and the status of S8 + S4 prescriptions you have dispensed, and then import and process new prescriptions if ready. For more MEDLEDGER Support videos, please visit our MEDLEDGER Support page.

AUTODOSE is the best choice for substitution dosing pharmacies in Australia

For more information, to set up a demo, or purchase AUTODOSE , please Contact Us Today.

The Real Benefits of AUTODOSE

Dallas Parade Pharmacy

A moderate sized suburban store located in a small shopping centre in the north western area of Brisbane.

Dallas Parade Pharmacy is dosing approximately 30 + clients per day.

They have had the stand alone Autodose pump installed since November 2009 and Autodose software was installed in May 2010.

Dallas Parade staff have been very happy with the system and more particularly are pleased that the Autodose system has provided a real time stock level of their opioid stock.

This has enabled greater confidence in their stock management and ensured that out of stocks haven’t occurred with this important range and also allows faster reconciliation of the DD safe.

”It gives me great peace of mind that Autodose keeps track of my stock levels, in real time.”

Capital Chemist Higgins

A suburban pharmacy located in a neighbourhood shopping centre in the north of Canberra.

Before installing Autodose the pharmacy was dosing approximately 10 clients per day manually, which was taking up considerable time for a one pharmacist operation.

They have had a stand alone Autodose pump installed since March 2010 and have expanded their patient list to 15 and had the Autodose software installed in March 2011 with a view to expanding their patient list further.

The main benefit in using the system has been ensuring that patients are accurately identified and doses are verified by the automated pump.

Gains that Higgins has made in using the Autodose system has enabled them to look at expanding the number of clients they currently service – greatly improving their program cashflow without added administrative or staffing burden, while fulfilling a need for the local population.